FREQUENTLY ASKED QUESTIONS
Protec Roofing understand that the process of installing or refurbishing your roof may raise some questions.
To help as much as possible, we've put together a few answers to the standard questions about our services.
DO YOU OFFER A GUARANTEE ON YOUR SERVICES?
Yes, all of our roofing and surfacing systems offer a 15 or 20 year guarantee, and in most cases a manufacturers insurance backed warranty can be obtained which covers materials, labour and consequential damages. Please contact us for more information on the guarantee’s available for each waterproofing or surfacing system.
ARE YOUR QUOTES FREE OF CHARGE?
Yes, all quotations are free of charge and with no obligation. We welcome the opportunity to quote all your waterproofing and surfacing requirements.
DO YOU USE SUB CONTRACTORS?
No, all of our operatives work for Protec Roofing Ltd only and are fully trained and approved to fit the high performance waterproofing or surfacing systems we offer.
DO YOU UNDERTAKE PITCHED ROOF PROJECTS?
Yes, we are able to undertake pitched roof projects and repairs, although Protec Roofing Ltd specialise in Flat Roofing.
DO YOU REMOVE ASBESTOS?
Yes, asbestos Roofs can be removed and disposed of safely by our team, please contact us to discuss your specific requirements.
WHAT AREAS DO YOU COVER?
Protec Roofing Ltd are based in Southampton but cover all areas in Hampshire, Dorset, West Sussex, Berkshire, Wiltshire, Surrey, and London.
WHAT PRODUCTS DO YOU USE?
Protec Roofing Ltd use only the highest quality materials on all of our projects. All of the materials are sourced from reputable manufacturers and distributors in the UK and are all BBA approved.
HOW LONG WILL IT TAKE TO COMPLETE MY ROOF?
This depends on the size of the roof or area concerned. Most residential projects can be completed within a day or two and are never left vulnerable to the elements overnight - any work started will be completely watertight again before we leave site. For a more accurate idea of how long your project will take us to complete, please contact us with a brief outline of the works required.
IS YOUR COMPANY INSURED?
Yes, Protec Roofing Ltd carry a £5,000,000 public liability policy and a £10,000,000 employers liability policy. Please contact the team today should you wish to obtain a copy of our up to date policy.
DO YOU HAVE A HEALTH AND SAFTEY POLICY?
Yes, Protec Roofing Ltd work hard to keep both our staff and our clients as safe as possible. Our staff receive regular training for all the waterproofing, coating and surfacing systems we use, and are given risk assessment and
method statements for projects where this is necessary. A copy of our health and safety policy can be obtained if required, please contact us to find out more.